Redemption protection
2X Value Guarantee
A guide to when eligible physical card redemptions are protected, what is not covered, and how Exopulls reviews delivery issues.
What is covered
Eligible physical redemptions
The guarantee applies to eligible cards that are submitted for physical redemption through Exopulls.
Equivalent replacement
If the exact delivery cannot be completed, Exopulls may provide an equivalent replacement card when available.
2x compensation
If an equivalent replacement is not possible, eligible redemptions can receive 2x compensation based on the eligible card value.
What is not covered
- Cards that are not eligible for physical redemption.
- Shipping issues caused by inaccurate or incomplete customer address details.
- Cases where tracking confirms delivery to the address submitted and no carrier issue is found.
- Marketplace price movement after redemption. The guarantee is based on eligible card value under the guarantee terms.
How a claim is handled
1. Track the shipment
Follow the shipment status in your vault. Tracking and carrier details appear after the package leaves fulfillment.
2. Contact support with evidence
Share the redemption record, tracking status, photos if relevant, and a short description of the delivery issue.
3. Exopulls reviews the outcome
The team verifies eligibility and determines whether replacement or compensation applies.
Example outcomes
Equivalent replacement available
An eligible redeemed card cannot be delivered, but an equivalent replacement is available. Exopulls may ship the replacement instead.
Replacement unavailable
An eligible redeemed card cannot be delivered and no equivalent replacement is available. Exopulls may provide 2x compensation based on the eligible card value.
Guarantee FAQ
What is the Exopulls 2X Value Guarantee?
The 2X Value Guarantee means eligible physical redemptions are backed by an equivalent replacement or 2x compensation if delivery is not possible.
Does every card qualify for physical redemption?
No. Only eligible cards marked or processed for physical redemption qualify for the guarantee.
What happens if a card cannot be delivered?
Exopulls reviews the redemption and provides an equivalent replacement when available, or 2x compensation under the guarantee terms.
What should I keep for a claim?
Keep your redemption record, tracking updates, delivery photos if relevant, and any support messages. These help the team review the case faster.