Frequently Asked Questions
Find the exact part of the Exopulls loop you are checking: account setup, deposits, pack odds, vault actions, shipping, guarantee, and rewards.
Account and security
What is Exopulls?
Exopulls is a TCG pack opening platform where collectors open packs with transparent odds, pull graded cards, keep hits in a vault, and trade cards on the marketplace.
Is Exopulls an official Pokemon or trading card brand partner?
No. Exopulls is an independent collector platform and is not affiliated with, endorsed by, or sponsored by Pokemon, Nintendo, Creatures, Game Freak, PSA, or other card brands. Brand names are used only to identify collectible cards.
Do I need to verify my email?
Accounts created with an email and password must confirm their address via a one-time verification link. Accounts created with Google are verified automatically.
Is my account secure?
Passwords are hashed, login attempts are rate-limited, and you can sign in with Google. Never share your password or verification links with anyone.
Deposits and balance
How do deposits work?
Deposits are made with cryptocurrency on the BNB Smart Chain. Each account gets a unique deposit address. Funds credit to your balance once the transaction confirms.
Packs and odds
How do I open a pack?
Pick a pack, deposit funds if needed, and open it. On the pack screen you can tap the pack or drag it left to right to tear it. The cards inside are revealed one by one.
What does transparent odds mean on Exopulls?
Transparent odds means every pack publishes its rarity odds before opening, the pull result is generated server-side, and the same published rates are used for every eligible pull.
What are the rarity tiers?
Cards fall into five tiers: Bronze, Silver, Gold, Platinum and Exo. Exo is the rarest and most valuable. Each pack shows the percentage chance of pulling each tier.
Vault and marketplace
Can I sell or trade the cards I pull?
Yes. List cards on the marketplace for other collectors to buy, accept offers, sell a card back instantly at its sell-back price, or hold it in your vault.
Can I get the real physical card?
Selected cards can be redeemed for the physical copy. Submit a redemption request with your shipping address and the card is sent to you.
Shipping, guarantee and rewards
What is the 2X Value Guarantee?
If delivery of a redeemed eligible card is not possible, Exopulls provides an equivalent replacement or 2x compensation based on the eligible card value under the guarantee terms.
How do levels and rewards work?
Opening packs and trading earns XP, which raises your level. Levels unlock rewards such as pack-discount coupons and balance credit. Referring friends earns additional bonuses.